Where the evidence about care gets built
Signed, attested accounts from patients and the public about physicians, pharmacists, nurses, and any clinical-setting staff — reception through facilities. This isn't a comment box: every submission is structured data — brand, province, city, role — built to be cross-compared, not just read once and forgotten. Every submission is permanently retained whether or not it's published, and nothing goes live until it's been reviewed.
Cross-comparable by design
Every review is tagged by pharmacy/clinic brand, province, and city — not free text you have to read to compare. That's what turns individual accounts into a dataset: Shoppers vs. Rexall, Ontario vs. Alberta, one city vs. another.
Anti-gatekeeping by design
Approval, credentials, and title are not immunity from account. Patient experience of care — including where it was paternalistic, dismissive, or excellent — is treated as real evidence, not anecdote to be waved off.
Accountable, not anonymous
Every submission is signed and attested — reviewer identity is recorded and permanently retained, even though it's never published. This is what keeps the dataset usable as research rather than noise.
What official bodies already report — independent of CMR
This is not CMR's dataset and none of it comes from our review submissions. It's published, cited complaint data from provincial ombudsman offices and medical regulatory colleges — included so the case for an accountable, signed review system doesn't rest on our numbers alone.
New complaints filed with Ontario's Patient Ombudsman, April 2024–March 2025 — a 10% increase over the prior year, about 60% concerning hospital care.
Patient Ombudsman 2024/25 Annual Report ↗Health-care complaints and inquiries to the BC Ombudsperson in 2021/22 — over 15% of all complaints the office received that year, and a 10-year high.
BC Ombudsperson news release ↗Complaints and reports received by the Protecteur du citoyen in 2024/25 concerning health and social services — mainly quality of care, respect for rights, and staff conduct.
Protecteur du citoyen, rapport annuel ↗Complaints received about physicians by the College of Physicians & Surgeons of Alberta in 2024 — about 55% dismissed outright, fewer than 2% ever reach a Hearing Tribunal.
CPSA, "Medical Matters" (2024) ↗Participants in RESPCCT, the first national Canadian study measuring patients' autonomy and respect in care, finding significant disparities tied to factors like body size and marginalization.
RESPCCT study, Birth Place Lab, UBC (2025) ↗Coverage above reflects what we could verify from official, publicly published sources at time of writing — not all provinces/territories publish comparable figures, and this list will grow as more do. Figures are drawn from different reporting periods and methodologies and are not directly comparable province-to-province.
The dataset so far
Published reviews
Submit a review
This reflects your own account and opinion. CMR does not independently verify the underlying facts of what you describe — see the attestation below before submitting.